FAQS

Select Frequently Ask Question

Got Questions? We have the answers.

Can’t find an answer? Call us at (407) 603-1704
Do you have weekend availability?
Our crew does work on Saturday and occasionally on Sundays for large projects.
What is the earliest or latest appointment time available?
We typically schedule services at 7am, 8am, 9am or 10am and will stay until 7-8pm if needed but may be able to accommodate an earlier requested appointment.  If you would like to schedule for the afternoon simply let us know your preference when you call.
Can I schedule an appointment online or via e-mail?
es simply email us for an estimate and your time preference and we will give you a list of available times. Of course calling us would be the simplest way as our schedule can fill quickly.
How long will my cleaning it take?
Depending on the size of your home a service call typically last 3-8 hours.  If duration is a major consideration please ask for approximate length on your initial call.
ow many people will arrive at my home or business?
Most jobs are assigned to one person.  In some cases more people may be assigned.  You can request more than one if you have time constraints.
What should I do beforehand to prepare for my appointment?
If you are having your windows cleaned please make sure all items are removed from the window sills. If you are having just the exterior windows, gutters or house pressure washing done please make sure your windows are closed all the way so that no water gets inside the house.
What is included in Basic Window Cleaning Service?
Basic window cleaning service includes cleaning the interior & exterior of windows, and wiping down sills.
Are tracks included in Basic Window Cleaning Service?
Tracks are not included in the basic window cleaning service.  We offer vinyl track cleaning for an additional charge.  We do not clean aluminum tracks (sliding door tracks etc..) unless requested
Can you remove paint from windows?
Yes, paint as well as stucco, silicone, stickers and other construction and remodeling debris can be removed from windows though this not covered under our "Basic Window Cleaning Service."  There is an additional charge for these services.
What is your cancellation policy?
Please cancel appointments at least 24 hours in advance as we will still be able to schedule someone else for the time slot. Any cancellations made in less than 24 hours, same day cancellations, as well as missed appointments and lock outs will be charged a 50% cancellation fee.  Cancellations can only be made over the phone, not over e-mail or fax, as e-mails may be sent to the wrong address and faxes may be sent to the wrong number.
What is a construction clean up?
Construction clean up consists of removing construction and/or remodeling debris from windows.  Paint, stucco, silicone, stickers and stain are commonly removed on a construction clean up project.
How long is an estimate valid?
Estimates are valid for 90 days only.  Prices are subject to change after 90 days.
My windows look foggy, will the fog go away after the windows are cleaned?
"Foggy" windows are often damaged or defective double paned windows.  This does not clean up.  The fog between the panes of glass and comes from a broken seal on the actual window.
How often should I have my windows cleaned?
Depending on your circumstances window cleaning can be done on a call in basis, quarterly, bimonthly, monthly, biweekly or even weekly.  Many residential customers like to have windows cleaned in and out once or twice a year and the exterior of the windows cleaned quarterly or monthly, while some commercial accounts like restaurants need to have windows cleaned each week.
What happens if it is raining during my scheduled appointment?
Climbing on ladders during rain is a safety hazard.  If it begins raining during your appointment or before your appointment we will need to reschedule.
Should I tip?
Tipping is never required, but greatly appreciated.  Tips can be paid by cash, or added to a check or credit card payment.  If adding tip to a check payment make sure you make a note of it on the memo line of your check.